Responsibilities
Your Rights and Responsibilities When You Move
The information on this page applies to interstate, federally regulated household goods moves, meaning moves that cross state lines. These moves are governed by the Federal Motor Carrier Safety Administration (FMCSA) under 49 CFR Part 375. Local and intrastate moves are governed by state and local rules instead, and the federal rights described here may not apply. If you are unsure which category your move falls into, ask your All My Sons representative.
Before your interstate move, federal law requires us to provide you with two FMCSA publications: Your Rights and Responsibilities When You Move and Ready to Move? Tips for a Successful Interstate Move. You can read both, along with additional consumer resources, on FMCSA's official Protect Your Move site.
Key Points to Know Before Your Move
You are entitled to a written estimate. A verbal quote is not an official estimate. Estimates may be binding (a guaranteed price for the services listed) or non-binding (an approximation, where final charges are based on actual weight and services).
Read every document before you sign it. Do not sign blank or incomplete documents. Make sure you understand your bill of lading, which is both your receipt and your contract, before you accept it.
Understand how your goods are protected. All interstate movers must offer two levels of liability: Full Value Protection, and the no-cost Released Value option of 60 cents per pound per article. These are valuation options, not insurance. Consider which level of protection is right for your shipment, and tell us about any high value items in advance.
Know your weighing rights. You have the right to be present when your shipment is weighed, and the right to request a reweigh at no charge.
Confirm accepted payment methods before delivery, so there are no surprises.
You have options if there is a dispute. All interstate movers are required to offer a neutral arbitration program for loss and damage claims. You may use it, or you may pursue the matter in court. We will provide details of our arbitration program before your move.
Verify who you are working with. You can confirm that a company is registered with FMCSA, and check whether it is a mover or a broker, at https://www.fmcsa.dot.gov/protect-your-move.
Official Federal Resources
Protect Your Move (FMCSA consumer site): https://www.fmcsa.dot.gov/protect-your-move
Your Rights and Responsibilities When You Move (current FMCSA booklet, 2022): https://www.fm csa.dot.gov/sites/fmcsa.dot.gov/files/RightsandResponsibilitiesBooklet_2022Update.pdf
Understanding Valuation and Insurance Options: https://www.fmcsa.dot.gov/protect-your-move/valuation-insurance
ll My Sons locations are independently registered with the Federal Motor Carrier Safety Administration. See our full list of operating authorities and USDOT numbers [Link Coming Soon]
